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Hi Nixi, I hope your concerns have been addressed by management.

As the company zoologist I consult with forum members who have reptile and amphibian husbandry issues and need a bit of advice. It is not medical advice that is more properly addressed by a veterinarian, but issues such as general health, nutrition, lighting, behavior and so forth. I also write the species guides for the website.

That is why questions about customer service details are not handled by myself. It is definitely best to negotiate those concerns through the customer care link.

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